If videos are not loading, freezing, lagging, or displaying incorrectly inside Modern Metal Academy, this guide will help you resolve the most common issues. These steps apply to both desktop and mobile devices.
Refresh the Page
A simple page refresh resolves most temporary loading issues.
Try reloading the lesson or returning to the dashboard and reopening it.
Use a Supported Browser
The most stable and recommended browser for Modern Metal Academy is:
Google Chrome
Other browsers such as Safari, Firefox, and Edge may work but can experience issues with video performance.
If you are not using Chrome, switch to it and try again.
Make sure you are using the latest version of your browser.
Check Your Internet Connection
Slow or unstable internet can cause:
Buffering
Pixelation
Stuttering playback
Videos not loading
Try:
Moving closer to your router
Restarting your modem
Switching from Wi-Fi to mobile data or vice versa
A minimum speed of 5–10 Mbps is recommended for smooth playback.
Disable Browser Extensions
Extensions such as ad blockers, privacy blockers, VPN's or script managers can interfere with the video player.
Try:
Disabling extensions
Using an incognito/private window
Restarting your browser
Clear Your Cache
Caching can cause older versions of the platform to load incorrectly.
To clear your cache:
Open browser settings
Clear cached images and files
Restart the browser
Then reopen the lesson.
Restart Your Device
Mobile and desktop memory can become overloaded. Restarting your device can quickly resolve:
Freezing
Stuttering
App loading issues
Tab crashes
Try the Mobile App
If the desktop site is not loading properly, open the lesson in the mobile app instead.
Download links:
iPhone: https://itunes.apple.com/us/app/id1081683081
Android: https://play.google.com/store/apps/details?id=com.mightybell.mb
Many video issues resolve automatically when switching to the app.
Check for Platform Maintenance
Occasionally, the platform may undergo updates or maintenance.
If multiple videos fail across the site, wait a few minutes and try again.
Updates are usually brief.
If Issues Continue
If none of the above fixes the problem:
Take note of:
The lesson name
What device you are using
Your browser
The issue you are experiencing
Submit a supoort ticket:
https://www.modernmetalacademy.com/support
We will investigate the issue and assist further.